Client Agreement

On-Demand Marketing Support PArtnership

Service Purchased: On-Demand Support Partnership - Premium Program (the “Program”).

Investment: $1500 USD for a 3 month minimum contract, paid in monthly installments of $500.00 USD. (hereinafter referred to as the “Investment”).

This Agreement is entered into between Remedy Writing, LLC (hereinafter referred to as the “Contractor”) and the Client (hereinafter referred to as the “Client”). The Client and the Contractor will collectively be referred to herein as the “Parties”. 

The Parties hereby agree to the following:

  1. Program/Service Description

    1. Marketing and Copy Consulting Calls: Once monthly 45-MINUTE Zoom calls.

    2. Support: Voxer support from Margo on Mondays, Tuesdays, and Thursdays to discuss and troubleshoot your marketing campaigns in the business.

    3. This on-demand support partnership does not include email-specific support. This partnership is limited to Voxer support and 1-on-1 marketing consulting calls.

2. Payment

The Client will pay the Investment pursuant to the following terms: This contract is for $1500 USD for a 3 month minimum contract, paid in monthly installments of $500.00 USD each month on a subscription basis with a credit card via Stripe or PayPal, using the Contractor’s payment processing system, Kajabi.

3. Refund Policy

The Contractor will do everything within her ability to ensure the Client’s satisfaction with the Program. The Contractor expects that the Client will do the same. Refunds will not be issued for marketing consulting and services already conducted. If, for any reason, the contractor is unable to fulfill her obligations to the Client, the Client will be refunded in full for any part of the Program paid for but not yet rendered.

4. Client Commitments

The Client agrees to the following as part of the Program:

    1. The Client shall participate fully in the Consulting Calls, and any other part of the program, to the best of his/her ability.

    2. The Client shall immediately inform the Contractor of any issues or difficulties he/she may have with the Program.

    3. The Client shall complete payment of the Investment according to the Terms herein.

    4. The Client will use Voxer with the understanding that while they may leave a message for the Contractor on any day of the week, the days to expect a response from the Contractor are only Monday, Tuesday, and Thursday.

    5. The Client agrees to respect the Contractor’s schedule by only scheduling Consulting Calls during the hours the Contractor is available, and to arrive to all scheduled calls on time.

    6. The Client agrees to request any last-minute rescheduling of calls at least 24 Horus in advance or understands they may be charged a $100 no-show fee for the call.

5. Contractor Commitments

The Contractor agrees to the following as part of the Program:

    1. The Contractor shall participate fully and intently in the Consulting Calls, and any other part of the program, to the best of his/her ability.

    2. The Contractor will support the Client to the best of her abilities in accordance with Section I of this Agreement.

    3. The Contractor will not, at any time, either directly or indirectly, use any information disclosed by the Client for the Contractor’s own benefit, nor will the Contractor disclose or communicate, in any manner, any information to a third party about the Client. The Contractor will not divulge that the Parties are in a business relationship without your express permission.

    4. The Contractor agrees to conduct the Consulting Calls via Zoom video call.

6. Disclaimer

The Client understands that the Contractor is a Copywriter and Marketing Consultant. 

The Client understands that the Contractor is not an attorney, financial advisor, and/or accountant. The Contractor and Client’s work together is not a substitute for professional financial, business, or legal advice.  The Client understands that the Contractor does not guarantee any outcome, income revenue, and/or profit from the Parties’ work together].  

7. Cancellations & Rescheduling Appointments

If you are unable to keep an appointment that we have, please provide 24-hour notice to the Contractor. The Client can reschedule his/her appointment by using the “reschedule” option inside the appointment confirmation email, and emailing hello@margocarroll.com with “URGENT: Rescheduling appointment” in the subject line.

8. Limitation of Liability

Notwithstanding anything to the contrary contained herein, the Client’s sole and exclusive remedy for negligence, failure to perform, or breach by the Contractor hereunder shall be a refund of the amount paid but not earned on the Agreement. IN NO EVENT SHALL THE CONTRACTOR BE LIABLE TO THE CLIENT FOR ANY INDIRECT, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES.

9. Independent Contractor 

Contractor will perform the Services as an independent contractor. Contractor will not be deemed to be an employee of Client. Contractor will not be entitled to any employee benefits, and Client will make no deductions from any of the payments due to Contractor hereunder for state or federal tax purposes. Contractor will be personally responsible for any and all taxes and other payments due on payments received hereunder.

10. Other Engagements 

Contractor may work on similar projects (including content on the same topics as content submitted to Client) for other parties, provided that Contractor will not reprint, republish, or permit any third party to reprint or republish any content submitted to Client.

11. Termination 

This Agreement will continue until August 14th, 2020. Should both parties wish to continue the partnership after the initial 3 month period, a renewal option will be available but it must be claimed 30 days before the current contract ends. Kill Fee: If the partnership is cancelled by the client before the end of the 3 month term, a kill fee of $500 will be due. If the project is cancelled by the Client at any time, none (0%) of the deposit or payments received will be returned to the Client. Deposit and payments received also cannot be transferred to a different project or client. If the project is cancelled by Remedy Writing, LLC or Margo Carroll at any time - except for legal reasons or failure to comply on part of the Client or due to forces of nature - any unused fees paid for work not yet completed will be returned to the client.

12. Case Study 

Margo Carroll dba Remedy Writing, LLC retains the right to display all content elements and A/B or MVT tests as examples of its work online and as content features in other projects, including but not limited to conference presentations, webinars, and free or paid products. Unless expressly agreed, Margo Carroll agrees not to disclose information of a private nature, including the following data about the Client: traffic volume, conversion amounts, average order value, list size.

The Client allows Margo Carroll and Remedy Writing, LLC to disclose at least the following for the purposes of at least one case study: the process of working with the Client; information about the visitors, customers, and prospects of the Client; voice of customer data gathered during this project; the process of forming raw data into testable copy for the any email sequences, sales, or webpages during the project; the process of setting up the split test, including the platform used; and the test results, including goals, conversion lift, confidence reached and next steps. At no time will any business-sensitive data be shared in a case study presented by Margo Carroll or Remedy Writing, LLC.

13. Indemnification 

Client agrees to indemnify and hold harmless the Contractor, Remedy Writing, LLC and its agents, employees, representatives, successors and assigns from all direct and third party claims, losses, expenses, fees, including attorneys’ fees, costs, and judgments that may be asserted against Remedy Writing, LLC or the Contractor, by any third parties that result from the errors, negligence, acts, and/or omissions of the Client and/or the Contractor. 

14. ARBITRATION

Any controversy or claim between the Parties shall be settled by arbitration before a single, mutually agreed upon arbitrator under the then current rules of the American Arbitration Association (“AAA”). If the Parties cannot agree upon an arbitrator, then each party shall appoint one arbitrator and then both arbitrators, in turn, shall appoint a third neutral arbitrator to hear the matter. The decision and award of the arbitrator shall be final and binding and the award so rendered may be entered in a state court of Washington. The arbitration hearing shall be held in the state of Washington. Each party shall pay its own costs and expenses related to the arbitration, and shall split the cost of the arbitrator equally. The arbitrator will have no authority to award punitive or other non-compensatory damages to either party. No damages excluded by or in excess of any damage limitations set forth in this Agreement shall be awarded. The sole remedy for the Client shall be a refund of any amount paid to the Contractor.

15. Entire Agreement

This Agreement contains the entire agreement between the Parties. There are no other promises or conditions in any other agreement (oral or written) between the Parties. 

16. Severability 

The provisions of this Agreement shall be deemed severable, and the invalidity or unenforceability of any provision shall not affect the validity and enforceability of any other provision hereof. If any Section, subsection, sentence, or clause of this Agreement shall be adjudged illegal, invalid, or unenforceable, such illegality, invalidity, or unenforceability shall have no effect on the Agreement as a whole or on any Section, subsection, sentence, or clause hereof not expressly so adjudged. 

17. Applicable Law

This Agreement shall be governed by the laws of the state of Washington. 

[END OF AGREEMENT]